In the event JPL moves to large-scale telework, urgent updates on the coronavirus situation and JPL's response will be posted here for personnel unable to connect to the network or needing to access information on their personal phones. This page is accessible on and off Lab without logging into the JPL network.
To sign up to receive emergency text notifications from JPL on your personal phone, enter your number under "Personal Information" in the Employee Self-Service section of EBIS.
With the rapid global spread of the new coronavirus, JPL IT wants to ensure employees are prepared to work remotely. With so many uncertainties related to the coronavirus, it's recommended that you bring home your work laptop every night.
Everyday Best Practices:
Remember to accept regular software updates and patches, keep your password up to date, and use VPN when working away from JPL.
Be sure to take power cords and peripherals needed for your systems and devices.
Bookmark the Working Remotely page, which has an introductory section for first-time remote users, highlights essential tools required to work remotely, information of connecting securely to work, and best practices.
Here are specific instructions for connecting remotely:
To set up for working on the JPL network, go to https://ras.jpl.nasa.gov/
To set up for working remotely, go to https://workingremotely.jpl.nasa.gov.
Smartcard Authentication – https://smartcard.jpl.nasa.gov
Mandatory Smartcard login is already underway. If your system is mandatory Smartcard enabled, have your Smartcard close by to log in.
Options to connect to JPL
Pulse Secure – https://connect.jpl.nasa.gov
VPN Full Tunnel: Fully simulates working at JPL; enables access to NASA sites. The Pulse Secure software must be installed on your system. Does not allow access to your local network or printer.
VPN Split Tunnel: A secure VPN type that encrypts traffic destined for JPL but does not allow access to NASA sites. Allows access to your local network and printer or file share while connected to VPN.
BrowserRAS: Use when you need quick access to Web-based JPL resources (e.g., JPL Timecard, DocuShare).
RSA SecurID (Physical or Soft Token)
Connecting to JPL’s VPN requires an RSA token code. More information is available at https://dir.jpl.nasa.gov/tfa/index.php
Outlook and Webmail – https://webmail.jpl.nasa.gov
Stay in touch with your colleagues and maintain focus on your work.
Large File Transfer – https://lft.jpl.nasa.gov
Securely send files larger than can be handled by email.
Jabber – https://jabber.jpl.nasa.gov
Chat via instant messaging (IM/Chat), display presence of coworkers, voice, video, voice messaging, desktop sharing, and conferencing.
Webex – https://webex.jpl.nasa.gov
Host and participate in online virtual meetings.
UStream – https://align.ustream.tv/Jpltv-Ustream
Live streaming platform that provides access to JPL TV's internal channels only and does not require a JPL network connection.
Slack – https://jpl.slack.com/
A cloud-based collaboration tool that brings together people, their tools and services into a single group chat platform.
For questions about working remotely, the Service Desk is available to help answer your questions at 818-354-4357 (4-HELP) and the 4-HELP Knowledge Base on the IT Portal https://jpl.service-now.com.